FEN.bot

FEN.bot is a conversational expert system with a knowledge base that turns website enquiries into complete priced quotations. It connects to an existing enquiry form, engages the customer in a natural dialogue, and designs each offer item as if guided by an experienced salesperson. The system calculates accessories, services, transport, installation and delivery, then sends the finished quotation by e-mail on behalf of the assigned salesperson. Machine learning continuously improves the accuracy of product design, frame division, sash count, opening type and other parameters.

Functional scope

• Connection to an existing website enquiry form
• Automated quotation build including accessories and services
• Automatic calculation of delivery to distant regions and installation pricing
• Quotation sent by e-mail in the name of the assigned salesperson
• Handover to the salesperson with an interface for editing the quotation
• Automation of follow-up steps such as satisfaction checks

Application areas

• High-volume enquiry handling without manual pricing
• Reduction of staffing costs for quotation software operation
• Continuous 24/7 response within seconds to hours

Proven in practice

• 122,917 quotations processed and sent automatically
• 92% of all enquiries answered without operator intervention
• 576,223 building openings designed from the knowledge base
• 7.62 calendar days on average from enquiry to signed contract